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CUSTOMER CARE

RETURN POLICY

UNDER AUSTRALIAN CONSUMER LAW, WE CANNOT ACCEPT PRODUCTS THAT ARE INTIMATE OR SANITARY GOODS, INCLUDING SWIMWEAR AND LINGERIE TO BE EXCHANGED OR REFUNDED. LAHANASWIM HAS A VERY STRICT RETURN AND EXCHANGE POLICY AND CANNOT MAKE EXCEPTIONS.  PLEASE CHOOSE YOUR ITEMS CAREFULLY AND USE THE SIZING CHARTS FOR THE PERFECT FIT


IN THE EVENT OF A FAULTY ITEM.

  • PLEASE EMAIL INFO@OHANASWIM.COM.AU AS SOON AS POSSIBLE SO THAT OUR RETURNS TEAM CAN ARRANGE FOR THE FAULTY GOODS TO BE REPAIRED OR REPLACED AS SOON AS POSSIBLE. WE WILL THEN ASK YOU TO RETURN YOUR ITEM TO US WITHIN 7 DAYS FROM THE DATE OF SHIPMENT. FOR INTERNATIONAL ORDERS, ALL CLAIMS MUST BE LODGED WITHIN 25 DAYS FROM THE DATE OF SHIPMENT.
  • PLEASE DO NOT USE ANY FAULTY ITEMS. ITEMS MUST BE IN ORIGINAL CONDITION AND MUST NOT HAVE BEEN WORN, ALTERED OR WASHED. WE WILL ASSESS THE FAULT UPON RETURN OF THE GARMENT AND RESERVE THE RIGHT TO REPAIR OR REPLACE. IF THE ITEM IS NO LONGER IN STOCK, A FULL REFUND OR STORE CREDIT WILL BE ISSUED.

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SIZING INSTRUCTIONS.

OUR SIZING VARIES FOR EACH STYLE. PLEASE NOTE THAT ALL RANGES FALL UNDER DIFFERENT CATEGORIES AND COLOUR SHADES MAY VARY FROM RANGE TO RANGE.

LA LUXE RANGE- PLEASE SEE INDIVIDUAL DESCRIPTIONS FOR SIZING AND MODEL REFERENCES. THE LA LUXE RANGE RUNS TRUE TO SIZE. PLEASE NOTE THISE RANGE IS CHEEKY AND MINIMAL. IF YOU PREFER MORE COVERAGE PLEASE MOVE UP ONE SIZE AS THE TOPS ARE ADJUSTABLE AND THE BOTTOMS HAVE A BEAUTIFUL STRETCH.

MINIMAL RANGE - PLEASE SEE INDIVIDUAL DESCRIPTIONS ON SIZING AS EACH STYLE IN THIS RANGE VARIES AND HAS ITS OWN RECOMMENDATIONS. 

AS LAHANASWIM DO NOT OFFER EXCHANGES PLEASE EMAIL OUR LOVELY CUSTOMER SUPPORT TEAM IF YOU ARE UNSURE.


CARING FOR YOUR LAHANAS

CARING FOR YOUR SWIMWEAR IS IMPORTANT. MAKE SURE YOU FOLLOW THE SIMPLE STEPS TO KEEPING YOUR SWIMWEAR CLEAN AND FRESH.

  • Do not iron or leave in sun.
  • Hand wash is cold soapy water and rinse in cold water.
  • Lay flat out of direct sunlight to dry.
  • Make sure after leaving the beach that all sand is removed from garment as this can dry out the fabric.
  • Do not dry clean or wash in warm or hot water.
  • Store in a dry place where air flows frequently to avoid moisture from building in garments.
  • Do not leave in direct sunlight- this may cause the colour to fade and damage the material.
  • Items with Zips we advise to rinse well and not to leave the item with salt water or sand in/on it.
  • WEAR WITH SASS! WE LOVE YOU IN LAHANASWIM


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